FAQ
Reggae on the Way Festival is a fully accessible event. Please read through this guide for info on all of our services.
Feel free to contact us at: info@dannopresents.com
For any emergencies or if you require immediate assistance at the festival site, please locate the closest staff member to assist you.
Wellness Tent
The Wellness Tent is located just to the left of the main entrance. Please see a map for a specific location. This is the information hub for all accessibility-related services. This is also the location to check in to acquire access wristbands for viewing areas and recharge batteries.
Viewing Area
There is a viewing area with chairs at the stage, made available for ADA patrons. ADA patrons are welcome to have one companion with them in the viewing areas. Please note that these areas are on a first-come, first-served basis and patrons must have an ADA viewing wristband to access these areas. Please see the festival map for a specific location and visit the Wellness Tent to acquire a wristband.
ATMs
All ATM machines are accessible and are located throughout the venue. Please see the map for specific locations.
Concessions
All concession stands and areas are accessible to patrons with disabilities.
Medical
There is an EMT with First Aid located within the Wellness Tent. Please find any security, medical or staff member if you need medical assistance. Please see the festival map for the specific location.
Parking
There is LIMITED ADA parking available to patrons, and is located at the front of the event parking lot. All vehicles parked there must have valid credentials, such as a placard or license plate.
Restrooms
There are wheelchair accessible restrooms located throughout the venue. Most accessible restrooms will be pad-locked to ensure exclusive use by ADA patrons. Please stop by the Wellness Tent to gain access to these facilities.
Service Animals
Pets and emotional support animals are not permitted on the festival grounds. Service animals as covered by law are permitted. Service animals must be trained for a specific function, related to a disability. For more information, or to register your service animal onsite, please visit the Wellness Center.
Reggae on the Way is a cashless event.
Chairs of any kind are not allowed at Reggae On The Way. Blankets are allowed in the designated areas marked on the Festival Map. Availability is limited and first come first serve. If the designated area is full, you will be asked to return your blanket to your vehicle. If you have any questions, please find the nearest festival staff member.
Tickets are available for purchase Tuesday through Sunday at Airport Tavern any time after 3pm.
Tickets will be available at the Box Office located at the festival entrance marked on the map Saturday 7/15 and Sunday 7/16 12pm-9pm.
Cell Charging will be available at the Wellness Tent. Before the event a Festival map will be released with the Wellness Tent location.
Required Items
- We welcome families of all ages.
- Kids 3 and under are free with a paid adult. Kids 4 and older are required to have a child's ticket, Discounted Kids tickets are available while inventory lasts.
- Strollers and wagons are NOT permitted.
- We encourage parents to stop by our Wellness Tent (just inside Front Gate) when they arrive to pick up a child ID wristband so if anyone gets lost, our team can reunite families quickly.
Check the Festival Map for the First Aid location. There will be visible first aid flags flying at this location. If you need medical assistance, look for a flag, or ask someone to assist you in finding one. If you see someone in need of medical assistance, please alert any of our security staff. We are family, and family takes care of each other!
Onsite, the Lost & Found can be found just inside the Front Gate at The Wellness Tent. You can go there to report a missing item and see if we've found your missing item. We work hard to reunite folks with their stuff. If you don't find your item before the festival is over, you can email us at: info@dannopresents.com for help locating your missing item.
We are again providing FREE water refill stations within the venue. You can bring one empty water bottle and fill up to your heart's content! Water stations are shown on the Festival Map.
Required Items
- Proof of ticket purchased
- Credit/Debit card and/or cash
- Government issued photo I.D.
- Positive vibes & big sunny smiles
Permitted Items
- Masks (will be asked to be removed for ID purposes)
- Hand Sanitizer (Highly Recommended)
- Small Backpacks-12x12in or under (will be fully inspected)
- 1 Empty Reusable water bottle per person (No glass! Empty Camelbacks OK)
- Hats
- Sunblock (Highly recommended!)
- Lighters
- Cell Phones
- Sunglasses
- Fanny packs
- Digital Cameras - Non Professional
- Film Cameras - Non Professional
- Blankets (see blanket & chair policy)
- No Outside Beverages or Food (milk/formula for babies ok)
- No Unauthorized Vending
- No Weapons
- No Illegal Drugs or Alcohol
- No Animals (service animals okay)
- No Chains
- No Skateboards
- No Bikes
- No Tents
- No Coolers
- No Laser Pointers
- No Professional Cameras
- No Fireworks
- No Audio Recording Devices
- No Sharpies/Markers
- No Large Backpacks (12x12in and under OK, will be thoroughly searched)
- No Instruments
- No Flags
- No Video Cameras
- No Umbrellas
- No Chairs of Any Kind
- No Glass Bottles
- No Wagons or Carts
- No Airhorns or other Noisemakers
- No negative vibes - you're at Reggae on the Way!
Gates open each day at 2pm. Music kicks off at 3pm each day.
Free parking is available for 24 hours at Tacoma Dome Station. There are two parking structures located next to the Sounder train platform and the Tacoma Link light rail station: West Building is at 610 Puyallup Ave.
Paid event parking can be found all around the festival site. Parking spaces towards the front of the lot are for our guests with disabilities and are van accessible. These lots are sold on a first come, first served basis. Vehicles utilizing accessible parking lots must display appropriate placards, tabs, or license plates. Lemay Haub Field parking lot is wheelchair accessible. The parking fee for LeMay Haub America's Car Museum, Private and Tacoma Dome parking lots varies per parking space and is at the sole discretion of the parking vendor Parking lots and vendors are in no way affiliated with Reggae On The Way.
Parking is limited and guests are encouraged to use public transportation and rideshare programs.
Overnight RV parking is prohibited at the LeMay - ACM Haub Field.